Controlling the conversation: Getting your advocates’ voices heard Daniel Brooks | 23 May 2011, 10:15 AM Tags: Social, Metia London, Customer Advocacy, Customer Marketing, Customer reference programs, Customer Relationship Marketing, Customer communities, Social Media, Metia Group As consumers most of us have been confronted by the often tedious task of filling in a seemingly never-ending feedback form or customer satisfactio... Comments: 0
Acknowledging Your Fans with Social Media John Porcaro | 22 Apr 2011, 08:56 PM Tags: Social, Digital, Customer engagement, Content, Customer Marketing, Metia Seattle, Social Media, Customer Advocacy, Influence, Customer communities, Content Strategy, Metia Group, Web, Content services There’s a fine art to participating in an active discussion in a way that will actually build traffic. The most important thing you... Comments: 0
Does Anybody Really Get Social Media? John Porcaro | 11 Apr 2011, 11:35 PM Tags: Social, Customer Marketing, Metia Seattle, Social Media, Customer Advocacy, Community Management Gary Stein wrote an article last week on ClickZ, “Nobody Gets Social Media… Yet.” Worth a read. Gary highlights a... Comments: 0
Don't take our word for it... Monique Pronk | 28 Mar 2011, 02:17 PM Tags: Metia London, Customer Advocacy, Customer Marketing, Influence, Metia Group, Content, Content services, Content Strategy The content team has just kicked off a new project with Google to deliver case studies in French, German, Italian, Spanish, and possibly Swedish... Comments: 0
Don't Diss the Customer - Respect Matters John Porcaro | 18 Mar 2011, 05:34 PM Tags: Social, Customer engagement, Customer Marketing, Metia Seattle, Social Media, Customer Advocacy, Influence, Customer Relationship Marketing, Customer communities, Community Management, Social Media Audit, Social media relations, Metia Group, Effectiveness, Marketing collaboration I’m passionate about Social Media—we can connect with individual customers like never before, and more importantly, customers now... Comments: 0