Fintech Analyst Report - Issue 193

Sarah Mason

21 February 2020

Issue #193 of the Fintech Analyst Report features insight on how banks can drive engagement through digital channels, what is driving digital transformation and cloud-related buzzwords in the insurance industry.

IDC: Customer segmentation in EU banking

The transition from human to digital interactions has forced European banks to think of how to recognise clients’ needs remotely. How can banks drive engagement through digital channels?

Forrester: The state of digital transformation

CX and revenue growth remain the top drivers for transformation in financial services, yet many firms are prioritising tech and process investments over sales or marketing.

Celent: Cloud strategy in insurance

With the emergence of core insurance systems that have been designed in and for the cloud, there are a number of new terms insurers need to understand if they want to make informed decisions.

Aite Group: Cross-border real-time payments

The international banking community is looking to support cross-border, multicurrency real-time transactions. Collaboration is essential to capitalise on the opportunities of open banking.

Mercator: Debit cards and P2P payments in Canada

Debit cards and person-to-person (P2P) payments play an integral role in an ever-changing payments ecosystem. P2P is predominantly a young person’s payment method, but will that change over time?

Javelin: Cash payments in the US

US consumer-based cash payments reached $1.33 trillion in 2019, revealing that cash continues to play a vital role for many consumers and remains prominent in most Americans’ spending.

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