28 February 2020
Issue #194 of the Fintech Analyst Report investigates banking in the Asia Pacific region, reviews the digital wallet ecosystem, US firms' improved CX and concerns over Libra.
While the West has led the development of modern banking, Asia is now looking to deliver game-changing growth and innovation. But as growth slows, Asian banks need to re-invent themselves.
By 2022, up to 75 percent of major Asia Pacific banks and insurance companies will deploy intelligent automation solutions – with AI tech also seeing greater adoption.
Some analysts are adamant that Singapore needs digital banks to boost financial inclusion. But they will need to win customers' trust first – an area where their traditional rivals are strong.
This report delivers a detailed picture of the cards and payments landscape in Hong Kong, enabling banks and card issuers to identify segment dynamics and competitive advantages.
Digital wallet providers around the globe must understand their customers and markets to build solutions that deliver an enhanced payments experience that is relevant to their user base.
Everyone should be suspicious until Libra communicates how different use cases will be prioritised, how worldwide regulations will be considered, and how infrastructure upgrades will be managed.
A rise in customer expectations has naturally caused CX Index scores to flounder, yet some firms have managed to buck this trend. What did they do, and how did they do it?
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