27 March 2020
Issue #197 of the Fintech Analyst Report looks at how the financial services sector is responding to the COVID-19 pandemic.
COVID-19 has challenged many common practices for Japanese financial institutions. How are financial institutions adapting to remote working and operations?
Forrester: Digital CX in the pandemic
Getting the emotional tone right in your CX is critical during this global crisis. Brands need to reflect empathy through digital offerings, primarily using clear, simple communication.
As coronavirus continues its global disruption, banks will play a critical role as systemic stabilisers. Cash and deposit services, credit extension and payment facilitation are all vital services.
COVID-19 is putting insurance firms’ business continuity plans to the test. Aite Group looks at how insurers are responding, and what clients and policyholders should expect of them.
Data-to-digital initiatives are only successful when capabilities are in place and mature. Without the correct infrastructure, development platforms, and skills, data-to-digital initiatives will fail.
AI expert, Laurent Lioté gives an overview of spending insights, why he believes they should go beyond being descriptive and the future of algorithms.
VC investment data shows how the fintech sector is maturing, with funding increasing for more established venture-backed fintech companies that are scaling up, and less funding at seed-stage.
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