09 April 2020
Issue #199 of the Fintech Analyst Report looks at alternative, wholesale and cashless payments, regulation around payroll and digital customer experiences.
How are alternative payments being accepted by US consumers? Forrester’s review of 100 retailers reviews ten leading alternative payment methods, such as digital payments and instalment plans.
Asia may be at an inflection point for cashless payments as the coronavirus rages globally and hygiene concerns about the use of physical currency are growing.
Some governments believe they are assisting workers who cannot afford payroll card fees. But these measures are making employers and providers subsidise many who do not need the assistance.
Many countries are accelerating advancements in financial market infrastructure. Japan is standing out as an innovator of next-generation financial services via the provision of value-added services.
A crowded fintech market makes it challenging to keep up to date. Despite this, industry stakeholders need to be conscious of disruptive players and emerging technology trends.
How can European banks offer enhanced personalised digital experiences for their customers using the opportunities brought by open banking and digital transformation?
How well do leading banks earn loyalty with the quality of their customer experience (CX) – and how can banks succeed? CIOs need to understand trends in quality and the role of emotion in CX.
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