Fintech Analyst Report - Issue 203

Sarah Mason

15 May 2020

Issue #203 of the Fintech Analyst Report looks at data-driven SME banking, UK payment insights, questions around the 'next normal', the impact of the pandemic on fintech product pipelines and identity and access issues.

Aite Group: Time for identity and access upgrades?

The pandemic has highlighted the pressure on IT managers to extend data protection from simple perimeter defence to defence in depth, as more employees work from home.

IDC: Open and data-driven SME banking

This report focuses on how traditional SME banks can dust off aging value propositions and lead the competition against neobanks and fintechs through open banking and AI.

Celent: Defining the ‘next normal’

Celent predicts that data accelerated by digital applications, AI, and cloud experiences will be the new normal expectation from leadership, shareholders, employees, vendors, and customers.

Forrester: Proving the benefits of better CX

If firms are to transform their offerings through improved customer experience, CX pros must be able to gain buy-in at board level. Using data to communicate the benefits of CX is key.

GlobalData: Covid-19’s impact on app software

Software vendors across all industries, including fintech, face a difficult year with many product releases floundering due to the pandemic. But there may be opportunities for those able to weather the storm.

Mercator: Payments insights on UK consumers

The mature, highly debit-oriented UK market shows consumers are conservative in using payments products, and cautious about new technologies. But individual consumers show greater openness.

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