Fintech Analyst Report - Issue 297

Sarah Mason

29 June 2023

In this week’s newsletter, we explore why specialised CRM solutions are flourishing in financial services. Why banks are prioritising digital engagement, how fintechs in Asia-Pacific are trying to mitigate risks and the rise of embedded payment strategies. We also take a look at why demonstrating the value of Open Banking can be challenging, the value of cloud for insurers and the digitalisation of trade finance.

Coalition Greenwich: What do firms look for in market data providers?
This survey of buy and sell-side firms explores the types and frequency of data they are buying and consuming. As the market environment continues to change rapidly, real-time information is becoming ever-more valuable.

Aite-Novarica: Evaluating banking data and analytics capabilities
Data is becoming crucial in the competitive banking industry. Aite-Novarica has created a framework—the Banking Data & Analytics Maturity Model—to help banks evaluate their data capabilities and make improvements.

Celent: The power of automating processes for insurers
Insurers are no strangers to process automation, but solutions have evolved dramatically in recent years with the integration of AI tools, such as machine learning and natural language processing.

Forrester: The challenges and opportunities of AI in banking
AI is reshaping banking by automating processes, improving customer experiences, and reducing cognitive load. However, there is a gap between banks' intentions and the actual implementation of AI.

IDC: Is the future bright for community banks?
Industry experts are questioning whether community banks will survive, thrive or cave in to rival incumbents. Thanks to modern technology, it appears community banks have a good chance of taking a piece of the pie.

Javelin: Concern rising for fraud in commercial payments
Javelin data shows businesses expect fraud to increase over the coming year. Some reasons include: the ascendancy of digital payments, the complexity of global supply chains and increasingly sophisticated criminal schemes. Threats to companies are also both internal and external.

Chartis: Buy and sell-side market landscape for collateral management systems
Chartis’ latest quadrant report summarises the factors that are shaping the collateral management systems market, as well as projected future outcomes on the horizon.

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