Fintech Analyst Report - Issue 204

Issue #204 of the Fintech Analyst Report looks at the role of emotional resonance in business growth, how e-commerce is reacting to sophisticated fraud, the growth of outsourced trading desks and the transformation of European banking.

Forrester: The role of emotion in growth

As the fast-growing crop of disruptors threaten bank brands' relevance. Bank CMOs must drive profitable growth by focusing on emotional resonance and redefining customer relationships.

Mercator: E-commerce fraud detection platforms

Rapid growth and an increasingly sophisticated fraudster universe which dynamically adapts to societal and business changes is posing a critical threat. This requires a new strategy and ongoing investment.

Celent: Retail customer needs during the pandemic

Retail bankers need to understand shifting customer needs. Insights from Kasisto’s conversational AI platform show an increase in digital traffic for payments and digital banking, but a fall in other areas.

IDC: Transformation of European banking

How do European banks view business prospects over the next 12-18 months, and where do business priorities lie? What percentage of their IT budgets will go towards maintenance vs innovation?

GlobalData: Key themes for insurers in 2020

The year ahead is to bring many challenges and opportunities for insurers, with cyber risks increasing, sustainability practices scrutinised and the rising gig economy among key themes.

Aite Group: Won’t you be my trader?

Promising conflict-free specialists in the trading function that are flexible, global, and cost-effective, the market for outsourced trading desks is feeling bullish.

Greenwich Associates: Asset managers’ data-driven selling

Top distribution professionals in asset management are increasingly employing data analytics to locate attractive targets – allowing them to tailor pitches accordingly.

You can get our weekly Fintech Analyst Report straight to your inbox. Sign up below for the latest fintech reports and views from analysts, institutions and regulators.