Fintech Analyst Report - Issue 261

Sarah Mason

06 July 2022

This week we explore the news that Apple has jumped on the BNPL wave. We also examine trends in financial risk management, the rise of CX and whether banks can embrace hybrid working post-pandemic. Meanwhile, we look at why smart contracts are the critical technology underpinning the DeFi revolution. 

Aite-Novarica: Apple’s journey into financial services 
Apple has recently joined the buy-now, pay-later (BNPL) bandwagon, launching its own financing solution for customers. Its goal though, is not to become the next Citibank, but rather to engage its customers.  

Chartis: Combatting financial crime   
Examining the key trends and dynamics in the financial risk management industry and presenting the vendor landscape for watchlist monitoring solutions.  

Aite-Novarica: How important is customer experience post-pandemic?
The new reality has made many organizations invest in their CX. This report presents a quantitative study of 210 executives at financial institutions in order to assess and understand their CX-related priorities, capabilities, organization, and tools.  

Javelin: Differing models of P2P Payments
While P2P payments have grown over the last ten years, monetising them remains a challenge. Today’s fintechs have greater technological capabilities and control of their services which gives them a different outlook.  

Mercator Advisory Group: Why smart contracts are important in the race to DeFi 
Smart contracts are fundamental to the success of decentralised finance. Understanding their risks is as important as addressing the challenges associated with distributed ledgers and cryptocurrencies.  

IDC: Can bank branches embrace hybrid working? 
Hybrid models are becoming common place across many industries, but do they have a place in bank branches? Financial institutions must embrace the technologies available to them and focus on policies for this model to work.  

Greenwich Associates: Technology presents silver lining in corporate bond issuance spiral 
A dip in the issuance of new corporate bonds highlights an opportunity for technological growth and process improvements.  

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