18 January 2023
In this week’s newsletter, we discover the value of knowledge management systems in insurance, learn how legal challenges against TikTok could affect the financial services industry, and assess how fintechs are pushing incumbents to innovate. We also look at how fintechs and banks are collaborating to meet customer expectations, consider the key client reporting challenges for asset managers, and seek to understand how banks can improve their service models through more selective technology partnerships. Lastly, as the cost of living crisis continues, we examine how financial institutions can support customers with a variety of financial well-being tools.
IDC: Applications for knowledge management systems in insurance
Knowledge management (KM) systems are increasingly viewed as strategic assets in the insurance industry. This research looks at their applications and profiles the key vendors.
Javelin: What TikTok and geopolitical tensions mean for financial institutions
While a group of legislators tries to ban TikTok in the US due to concerns around data, financial institutions should be vigilant against cyberattacks spawned by ramped-up geopolitical tensions.
Forrester: How to improve service models in banking
This report presents Forrester’s model for cloud within financial services, defines the various terms, key attributes, and how they interrelate to help technology and business executives make informed decisions about their technology suppliers.
Aite Novarica: Fintech firms adding pressure to legacy banking and payment providers
Fintech firms are leveraging technology to offer customers more choice, removing friction from everyday banking and payments. This is pressuring legacy players to widen their offerings.
Cutter Associates: Key reporting challenges for asset managers
The challenges asset managers face in creating client reports are numerous, especially when it comes to customisation, lack of automation, and data quality. This report examines the vendor landscape and assesses core reporting functionality.
Aite Novarica: How fintech and banking collaboration is reducing friction
Payment automation is removing the need for manual intervention and enabling instant settlement, differentiating innovators from the pack. Banks and fintechs are meeting customers’ increasing expectations for real-time payments and cash management solutions.
Forrester: Tools to help financial well-being
This report explores the different tools and services financial institutions should develop to help customers build finance resilience and achieve their financial goals amid the cost of living crisis.
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