iManage creates world’s first benchmarking tool for knowledge work with Knowledge Work Maturity Model™

Chicago – August 22, 2023 – Knowledge work technology specialist iManage has created the world’s first Knowledge Work Maturity Model™ to enable knowledge workers and Knowledge Work Organizations (KWO) across industries to optimize collective intelligence and drive investment and growth.

The KWMM can be used by organizations whose core products and services are derived from the collective intelligence of subject matter experts, such as legal, financial, tax and accountancy firms, and by specialist functions within organizations, such as regulatory, compliance, corporate law, tax, procurement and HR departments. By benchmarking themselves against a global index, organizations can gain a full understanding of where their knowledge work practices and culture must be enhanced to accelerate growth and innovation.

iManage developed the model in partnership with Metia Group, which harnessed leading research tools and practices to create a robust index, backed by data, for knowledge work. The model provides three key outputs for assessing maturity:

  1. A framework for assessing how effectively an organization approaches its reliance on knowledge.
  2. A ‘score’ that quantifies how far an organization has to improve to achieve the knowledge work maturity level it aspires to.
  3. A clear understanding of the actions needed to reach their target maturity.

iManage CEO, Neil Araujo, said, “With hybrid work now a permanent fixture, the future of work and innovation will be determined by how effectively organisations surface, share, optimise, and exploit subject matter expertise. Technology can deliver some of the efficiencies required, but a culture that fosters knowledge work and effective knowledge sharing is paramount. The Knowledge Work Maturity Model is the blueprint by which organizations can create and enhance this culture, which is so crucial for boosting innovation and delivering growth.”

The KWMM defines five phases of maturity for knowledge work organizations, ranging from the ‘Seeker’ stage to ‘Pioneer’. Seekers are organizations beginning their journey, with commitments to improving customer and employee experience by advancing knowledge work tools and practices. Pioneering organizations are those that are single-mindedly pursuing collective intelligence with continuous innovation, diversity, and inclusion at their heart, while nurturing a culture in which employees meet personal goals. This stage is also defined by increased customer satisfaction and market value.

Misia Tramp, Vice President of Research & Insight at Metia, said, “Harnessing iManage’s industry-leading expertise on knowledge work, in tandem with our proprietary insights and research capabilities, we have created the first definitive benchmarking tool for knowledge workers and Knowledge Work Organizations. Now, businesses operating across all industries, in which sensitive and valuable data, knowledge, and intellectual property are crucial, can quickly devise knowledge work strategies that deliver value for internal and external stakeholders and increase customer and employee satisfaction.”

For more information on the Knowledge Work Maturity Model™, download a copy of the ‘Now Meets Next in Knowledge Work’ report, here.



About Metia 

Metia Group is a global tech research and marketing agency with offices in London, Seattle, Austin and Singapore. Employing some 100 highly skilled strategy, insight, digital and marketing professionals, the company provides highly integrated marketing programs for global brands and businesses. 

Metia’s clients include many of the world’s leading corporations and largest business-to-business brands. During the past two years, the company has executed programs in 88 countries and in 39 languages. For more information, visit

About iManage

iManage is dedicated to Making Knowledge Work™. Our cloud-native platform is at the center of the knowledge economy, enabling every organization to work more productively, collaboratively, and securely. Built on more than twenty years of industry experience, iManage helps leading organizations manage documents and emails more efficiently, protect vital information assets, and leverage knowledge to drive better business outcomes. As your strategic business partner, we employ our award-winning AI-enabled technology, an extensive partner ecosystem, and a customer-centric approach to provide support and guidance you can rely on to make knowledge work for you. iManage is relied on by more than one million professionals at 4,000 organizations around the world. Visit to learn more.