Fintech Analyst Report - Issue 230

Sarah Mason

05 March 2021

Issue 230 of the Metia Fintech Analyst Report newsletter highlights the evolving payments landscape, both from a consumer and vendor perspective. There’s also a focus on CX, specifically around customer onboarding for banks and fintechs, as well as how wealth managers can create unique client offerings. Top tips for collaboration between fintechs and incumbents also feature, and we assess the maturity of AI strategies in US banks.

Kapronasia: Customer experience as a key differentiator

The race is on for banks and fintechs to modernise their customer onboarding processes with automated and efficient KYC solutions. Without these, firms will slowly start to fall behind.

Forrester: Retaining customers through Digital Intelligence

Digital intelligence is essential when it comes to bolstering a firm’s ability to win, serve and retain customers. A strategic approach to adopting technologies that enable DI is essential.

Celent: CX focus in North American wealth management

North American wealth managers face a challenging year ahead. Delivering solutions that enable exclusive client experiences will be key to staying ahead of the competition.

Gartner: Tips for FS leaders when partnering with fintechs

Fintech partnerships can enable incumbents to accelerate innovation and modernise their infrastructures. Choosing the right partners is key to unlocking the full potential of collaboration.

Aite Group: Taking cards to the next level

Even before the pandemic, consumer payment behaviours were changing. This report highlights the differences between legacy and digital-first approaches to help card issuers update their strategies.

IDC: Maturity benchmark of AI in US banks

Nearly half of all US financial institutions have an enterprise-wide AI strategy in place, yet 40% say measuring business value achieved from AI initiatives is inconsistent.

Mercator: The 2020 boom of faster payments in the US

Last year saw the rapid acceleration of real-time and faster payments. Key drivers of this uptake were the pandemic and continued payments innovations from fintechs and financial institutions.

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